Frequently Asked Questions
Everything you need to know about shopping with Aluna.
How long does shipping typically take?
Standard shipping usually takes 3-7 business days within the continental US. Express shipping options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day return policy on most items. Products must be in their original packaging and unused condition to qualify for a full refund.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
Do you offer international shipping?
Yes, Aluna ships to over 50 countries worldwide. Shipping costs and delivery times vary depending on the destination country.
Are the products on Aluna ethically sourced?
Quality and ethics are our priorities. We partner with vetted suppliers who adhere to fair labor practices and sustainable manufacturing standards.